Do you offer FREE delivery?

Yes, we offer FREE* delivery to all location in Male’, Maldives. And we make delivery to Male’ only.

How can I reach Cold Reef?

Should you have any further questions that are not covered as part of our help pages, please contact us:

By email – coldreef133@gmail.com

By phone – Call us on 7863853 . Lines are open 8am – 10pm, 7 days a week.

Do you offer Same Day Delivery?

Yes, we will offer same day delivery if the order is placed before 8pm.

Orders placed after 8pm will go for Next Day Delivery. Orders placed on Friday will be delivered on Saturday. Or orders made on public holidays will be delivered on the next working day.

How is the orders delivered?

Dedicated staff is assigned to make the deliveries. We will deliver to your desired door step.

How soon will my goods be delivered?

Orders will be delivered same day, orders on Friday will be delivered next day.

How do I pay?

Upon delivery you should make payment cash payment immediately to the person delivering the parcel. It is encourage that you have the exact amount and change.

What should I do if there are missing items in my delivery?

When you receive the parcel please ensure the ordered items are in the package. In the unlikely event that you do not receive a parcel/item, then query this immediately to the person delivering the package.

Can I change my delivery address after I have placed my order?

Once you have placed your order with us, we are unable to change any of the information you have given us, as most orders are dispatched from our warehouse.

Should you need to change your details, for example you have moved house, you can change your details online using ‘My Account’. Log in, select ‘Personal Details’ and edit details, you will be able to update your delivery address. The new information will be updated within 24 hours. Please note that any orders placed before changes are made will use your old details.

Returns

Please keep the tax invoice you receive when the parcel is collected as this is your receipt. For a valid reason you have to return an item please call our contact number and explain the reason for returning the item.

What ways can I shop on this website?

Browsing:

Wander through our site at your leisure, exactly as you would in a shop. Perfect if you are not looking for anything in particular, or just need some inspiration.

Browsing by product category:

Choose a product category (e.g. Clothes or Books) to search.
Browse different categories at any time by clicking on the option bar at the top of the page.

Pricing Policy

We aim to offer the best deals and offers, whilst operating fair commercial practices that do not mislead our customers. Some items may have been offered for sale at a price lower than the actual price during the intervening period but, unless otherwise indicated, this will be limited time period dedicated for sale of item or coinciding a season.

Terms of use for this website

Use of our website (www.coldreef.com) is by our permission, and we endeavour to provide accurate product description and pricing at all times. By shopping with us, you are consenting to our use of your details for monitoring and marketing purposes.

Searching by product name or type:

Find a particular product, e.g. women’s clothes. This will take you directly to the product(s) you are looking for, if we stock it.

Quick Order:

Perfect for when you don’t have much time or if you have spotted something in our catalogue, but would prefer to order online, Quick Order uses catalogue codes to find items quickly, just leaving you to choose sizes and quantities put them in your basket.